COVID-19 (Coronavirus) Information

COVID-19 (Coronavirus) Information


Is it safe to shop from SmilePro?

The most important thing to us is the health and safety of everyone in the SmilePro community — our customers, our team and our suppliers.
 
In line with advice from the World Health Organisation and the state and local authorities, we continue operate within all guidelines. All appropriate health and hygiene standards have been implemented and continue to be adhered to. All orders are packed and dispatched from our warehouse in Australia on the Sunshine Coast. All products are packed using protection gloves and face masks by our dispatch team.
 
Our priority is to closely monitor this situation for updates and maintain appropriate practices.
 

What is the current delivery process in Australia?

Australia Post are implementing precautions for safe delivery of our orders. To minimise risks to everyone, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. Australia Post will continue to record your name and delivery on their handheld device.
 
Australia Post ask people to consider using their free 24/7 Parcel Lockers, which can be found in over 400 convenient locations across Australia. If you’d like to learn more about Australia Post parcel lockers, please click here.
 
The impact to international logistics is also causing some delivery delays with Australia Post. They are working with their partners to move items as quickly as possible and appreciate your patience. Any ongoing delivery or Post Office disruptions will be posted on Australia Post website, so please check there for updates.
 
Australia Post are proud to be providing essential support all over Australia and will continue to do their best to serve your communities during this difficult time. If you do have any problems or concerns please contact Australia Post’s customer service team online.
 
SmilePro are monitoring the situation and continues to work closely with our shipping partners ensure all appropriate health and hygiene standards are adhered to.

 

Are you still shipping to New Zealand?

Yes, we are still shipping to New Zealand as per normal. NZ Post are currently still sending and receiving international parcels and mail, however the situation is constantly evolving and there will be delivery delays. NZ Post are working hard to get mail and parcels out as safe as possible for all parties. Shipping to New Zealand via Express is currently taking around 10 - 18 business days and Standard 18 - 25 business days. For further information on international mail and parcels please visit NZ Post’s website www.nzpost.co.nz/contact-support/international-mail-updates

 

NZ Post retail office is closed. How will I pick up my order?

NZ Post are implementing precautions for safe delivery of our orders. To minimise risks to everyone, all orders to New Zealand do not require signature upon delivery. This means that NZ Post will leave your parcel in your mailbox, at your front door or in another a safe place on the premises. Please keep an eye on your tracking number for updates on your parcel’s expected delivery date. The Covid-19 situation is constantly evolving and we ask our New Zealand customers to visit NZ Post’s website for the latest Covid-19 updates, please click here. https://www.nzpost.co.nz/business/covid19updates/covid-faq

 

Do you still ship worldwide?

Yes, we are currently still shipping International orders, however it is the customer’s responsibility to check their own country’s current mail service process as the situation is constantly evolving and may be different in each country. For further information on international mail and parcel delivery, please visit Australia Post's website https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
 

We're here for you

To all our customers; Thank you kindly for your support in this difficult time, it means the world to us. We understand the frustration with delivery delays but we kindly ask for your patience and understanding. If you have any questions, please email contact@smileproworldwide.com  and we'll get back to you soon as possible.

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