COVID-19 (Coronavirus) Information

COVID-19 (Coronavirus) Information


Is it safe to shop from SmilePro?

The most important thing to us is the health and safety of everyone in the SmilePro community — our customers, our team and our suppliers.
 
In line with advice from the World Health Organisation and the state and local authorities, we continue operate within all guidelines. All appropriate health and hygiene standards have been implemented and continue to be adhered to. All orders are packed and dispatched from our warehouse in Australia on the Sunshine Coast. All products are packed using protection gloves and face masks by our dispatch team.
 
Our priority is to closely monitor this situation for updates and maintain appropriate practices.
 
What is the current delivery times in Australia?
Australian orders are sent via Australia Post and are currently taking 1-4 business days via Express and 1-8 business days via Standard Post. Due to high demand and lock downs in Victoria & South Australia, orders may be delayed in reaching you. We recommend you to keep an eye on your tracking number for the estimated delivery date of your order. We apologise for any inconvenience and hope you stay safe. For more information visit the Australian Post website https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
 

What is the current delivery process in New Zealand?

We are still shipping to New Zealand as per normal. Shipping to New Zealand via Express is currently taking around 5-10 business days and Standard 7-14 business days. For further information on international mail and parcels please visit NZ Post’s website www.nzpost.co.nz/contact-support/international-mail-updates

 

Do I need to sign for my parcel upon delivery?

NZ Post are implementing precautions for safe delivery of our orders. To minimise risks to everyone, all orders to New Zealand do not require signature upon delivery. This means that NZ Post will leave your parcel in your mailbox, at your front door or in another a safe place on the premises. Please keep an eye on your tracking number for updates on your parcel’s expected delivery date. The Covid-19 situation is constantly evolving and we ask our New Zealand customers to visit NZ Post’s website for the latest Covid-19 updates, please click here. https://www.nzpost.co.nz/business/covid19updates/covid-faq
 
International orders outside Australia and New Zealand
We are still shipping to all other countries, and you can expect to receive your orders within 7-20 business days. Please continue to monitor the Covid-19 situation in your own country to determine what steps are needed to make sure you receive your order without any unexpected delays.
 

We're here for you

To all our customers; Thank you kindly for your support in this difficult time, it means the world to us. We understand the frustration with delivery delays but we kindly ask for your patience and understanding. If you have any questions, please email contact@smileproworldwide.com  and we'll get back to you soon as possible.

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